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Freight Truck Delivery Policy

       If you are receiving your order by Freight Truck, please follow these important delivery acceptance procedures below.  The Customer will be liable for any damage if the instructions below are not followed.  Also, please make sure whomever will take delivery of your items is aware of this policy.

  1. When your shipment arrives, the driver will ask you to sign the freight bill.  Do NOT sign until you complete steps 2 & 3 below!

  2. Examine the cartons closely for any signs of damage.  Obvious external damage may be an indication of concealed damage to the carton's contents.  It is highly recommended to open cartons and check for internal damage, especially for mirrors, marker boards, chalkboards, or bulletin boards.  (If the driver refuses to wait for your inspection, have the driver note this on the freight bill).

  3. If damage is found, it is best and easiest to refuse any damaged product and have the driver take it back with them.  Please have the driver note any damage on your copy of the freight bill.  At this point you may sign the freight bill.

  4. If damage was found and the product wasn't refused, follow the steps in this section as well:

          a) Call the freight carrier's terminal to report the damage.  Request a damage claim form and an inspection.

          b) Call AMSCO at 800-992-4282 and request the cost to replace the damaged item(s).  AMSCO's

              confirmation of these costs will serve as the basis for your damage claim with the freight carrier.

          c) AMSCO will assist you in filing your claim.

    5.    Please call us at 800-992-4282 to advise us of the damage and to reorder any damaged product.

 

           Thank you for your business!

 

Orders less than $25 incur a $5 small order handling fee.   |   Sorry, we only accept orders from and ship within the USA.

Please order carefully as items authorized for return incur a 25% restocking fee.

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